Refund Policy

Last Updated: August 17, 2026

Service Provider and Merchant: APPCENTURY LIMITED

Registered Address: RM 1702, 17/F HONG KONG TRADE CTR NOS 161-167 DES VOEUX RD CENTRAL HK

Contact Email: contact@aiplantbuddyapp.com

TEL：+86 13331155813

At PlantBuddy, we value your satisfaction and are committed to providing a high-quality plant identification and care experience.

Refund Requests

Payments for subscriptions and services are generally non-refundable and non-exchangeable unless required by applicable law.

However, we may review refund requests on a case-by-case basis and determine whether a refund can be provided at our sole discretion.

Refund requests should generally be submitted during your active subscription period. Requests submitted after your subscription period has expired may not be eligible for a refund.

Subscription Cancellation

Your subscription will automatically renew unless canceled before the renewal date.

You can manage or cancel your subscription through your App Store or Google Play account settings, depending on where you purchased your subscription.

Deleting the PlantBuddy app does not automatically cancel your subscription.

EU Residents

If you are a consumer located in the EEA or Switzerland, you may have certain legal rights, including the right of withdrawal.

By subscribing to the PlantBuddy service, you request and consent to immediate access to the service. Where applicable, any refund provided after withdrawal may be adjusted based on the portion of the service already provided before your withdrawal request.

To exercise your withdrawal rights where applicable, please contact us within the legally required period.

Contact Us

Email: contact@aiplantbuddyapp.com